Locker and Stroller Operations Manager – West Edmonton Mall – Full-Time Full Time

LOCKER AND STROLLER OPERATIONS MANAGER – West Edmonton Mall – Full-Time

$62000 – $67000 / year

CAD

Bonus Eligible!

Must be eligible to work in Canada without visa sponsorship. This position is not eligible for relocation, local candidates only.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom. 

Smarte Carte, Inc. is a privately held company.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

POSITION SUMMARY

The Operations Manager role for Smarte Carte at the West Edmonton Mall is a hands-on position that requires the manager to be on the floor assisting guests, repairing equipment while also managing the operation.  The Operations Manager is responsible for ensuring increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance and integrity.  The Operations Manager reports to the District Service Manager and is responsible for the locations P&L, achieving annual revenue and EBITDA goals as well as improving the efficiency of labor, materials and equipment. The Operations Manager is a highly visible position, which will drive value and significantly impact bottom-line profitability at Smart Carte, with potential to advance to more management opportunities.
 

KEY RESPONSIBILITIES

• Overall responsibility for the P&L, with the expectation to deliver excellent results vs. annual and strategic plans.
• Lead the operations at the West Edmonton Mall (staff of approximately 8 associates).
• This hands-on position requires the Operations Manager to operate at other malls and retail locations in the West Edmonton area in addition to the West Edmonton Mall;
• Repair, maintain and clean equipment as needed.
• Perform cash collections, end of month financial reconciliation, daily reporting of results, and human resource functions to include payroll, hiring and training.
• Ensure daily operational performance goals are met through managing the labor force, and usage analysis.
• Develop and maintain strong relationships with key stakeholders to include mall management as well as with peers within Smarte Carte.
• Other duties as assigned.

EXPERIENCE

• Minimum of 3 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.
• P&L management experience is required.  
• Minimum 3 years of direct management experience and the ability to manage across a wide range of capabilities and personalities Possess strategic leadership, planning and thinking skills, business assessment acumen and value chain mind-set.
• Experience with working in a cross-functional team environment.
• Proven change management leadership capability and strong analytical skills.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated strong business acumen as defined by a proven track record of success in an operational environment.
• Ability to forge solid relationships with external constituents e.g. customers, clients, supplier partners, etc. and manage across a wide range of capabilities and personalities.
• Excellent verbal and written communications.
• Strong financial and analytical skills; must be proficient in reading, interpreting, and analyzing financial statements, and understand how operational KPI’s affect financial outcomes.
• Organized and able to manage multiple priorities effectively.
• Proficient knowledge of Microsoft Office/Suite

• Superior management skills; ability to influence and engage direct and indirect reports and peers.
• This is a ‘hands-on position;’ the Operations Manager will repair equipment, clean equipment and assist customers as needed.

LEADERSHIP CHARACTERISTICS

The successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates leadership skills and instincts. The successful candidate must be hands-on and possess the best combination of strategic thinking that also leads to actual results. This is a practical versus a theoretical thinker who should demonstrate the following competencies:

• Leadership: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators.
• Results Oriented: A driver who possesses the ability to take actions and implement effective solutions in a timely manner.
• Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail oriented.
• Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
• Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as a diverse work force.
• Ethics: Highest level of professional integrity and honesty as well as personal credibility.

EDUCATION

Bachelor’s degree or 5+ years’ experience in an operationally-oriented management role is preferred.

PHYSICAL REQUIREMENTS:

• Walk and stand for duration of shift (8 hours)
• Lift 40 lbs. to waist height
• Push/pull 75-100 lbs.; move up to 15 carts simultaneously
• Completion of online Assessment is required for consideration

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Experience

Required

• Strong P&L management
• 3 year(s): Direct Management of employees
• 3 year(s): Operational experience such as manufacturing, logistics, distribution, process improvement, etc.

Education

Preferred

• Bachelors or better

Licenses & Certifications

Required

• Drivers License

Skills

Required

• Multitasking
• Collaboration
• Flexibility
• Data Analysis
• Customer Service
• Time Management
• Problem Solving
• People Management
• Decision Making
• Communication
• Troubleshooting
• Cleaning
• Attention to detail
• Coaching
• Conflict Resolution

Behaviors

Required

• Team Player: Works well as a member of a group

Preferred

• Leader: Inspires teammates to follow them

Motivations

Required

• Financial: Inspired to perform well by monetary reimbursement
• Self-Starter: Inspired to perform without outside help

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

This position is eligible for Canadians of all ages

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