LaTour Group Management Canada, Inc., is now hiring for a Housekeeping Supervisor at our managed Panorama Vacation Retreat at Horsethief Lodge located at 2000 Panorama Dr, Panorama, BC V0A 1T0. We offer a wide range of benefits including RRSP after 1 year of employment, subsidized shared staff accommodation, and extended health and dental benefits after 90 days!
Salary Range – $15.50-$16.50 Per Hour
Primary responsibility includes the efficient and effective operation of the Housekeeping Department to the highest standards and guest satisfaction. The ideal candidate will be focused, detail oriented, organized and resourceful. The Housekeeping Supervisor supervises and oversees the daily performance and appearance of the Hotel via direction and supervision of the housekeeping team with a critical eye for detail, training and enforcing standards of excellence while developing a cohesive team with a “can do”, “guest first attitude”.
Coaches and counsels team members to ensure that all policies, procedures and standards are being maintained.
Prepare work schedule for housekeeping staff
Personally, inspects rooms and hotel areas to ensure a First-Class impression.
Assists with laundry tasks, linen removal and preparation of rooms.
May be required to clean rooms during periods of high volume or reduced staffing.
Partners with management and maintenance staff to ensure that all Guest Room Preventative Maintenance opportunities are identified and addressed in a timely manner and in accordance with the resort’s First-Class standards.
Daily walk through of the hotel; effectively follow up on the findings, gain agreement on a written action plan; follow up on the execution of the action plan as necessary.
Personally, conduct daily quality checks, remediation, and subsequent training for Housekeeping Staff with full documentation in accordance with Company policy and Standards.
Enforce Housekeeping cost controls, determine cost efficient methods to increase productivity, ensure operating supplies are available as necessary for the optimum guest experience.
Conducts documented daily shift meetings with all Housekeeping associates, communicate all standards of cleanliness, review scores, discuss department/hotel goals and celebrate achievements to build morale and team spirit.
Maintain, organize, and control inventory of guest and housekeeping supplies and linen, order replacement of supplies and equipment as needed.
Ensures excellent communication and follow up.
Working knowledge of safety in the workplace.
Coordinates with the General Manager and Housekeeping Manager to prepare budget and estimate costs.
Housekeeping Supervisor will carry out leadership responsibilities in accordance with the Company policies and Applicable laws.
Perform other duties as needed to ensure the smooth operation of the property.
Prior Housekeeping and supervisory experience required.
Bilingual English/Spanish preferred.
Must be a hands-on manager.
Must be organized and detail oriented.
Individual must have a great deal of flexibility in schedule to accommodate business needs.
High School Diploma required. Associates Degree or higher preferred.
Minimum of one year of housekeeping experience required; three years preferred
Minimum of one year supervisory experience required; three years preferred
Experience working in a hospitality or service organization; prior exposure to customer service required
Experience in a Condo-Hotel setting preferred.
Experience with Property Management Systems preferred
Tagged as: hospitality, housekeeping, housekeepingsupervisor, panorama, resort