IT Desktop Support Specialist Full Time

About Us: TAVANCA Networks is a dynamic and growing IT services provider, dedicated to delivering high-quality technical support and network solutions to our diverse client base. We are currently seeking a motivated, self-starter IT Desktop Support Specialist Intern to join our team.

What You’ll Do:
• Respond promptly to client support requests via phone, email, and ticketing system
• Troubleshoot and resolve hardware, software, and networking issues
• Perform proactive maintenance and follow up with clients to ensure complete resolution
• Set up, install, and configure hardware, software, and peripheral devices
• Collaborate closely with team members to meet client needs and enhance service delivery
• Document procedures, solutions, and client interactions in our knowledge base
• Manage user accounts, including creation, updates, and access management
• Assist with purchasing and managing software licenses

What We’re Looking For:
• Self-directed, with the ability to work independently and manage time effectively
• Strong attention to detail and excellent organizational skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong communication and collaboration skills
• Willingness to learn new technologies and approaches

Qualifications:
• Must be at least 18 years old and legally entitled to work in Canada
• Excellent verbal and written communication skills
• Currently enrolled in or graduated from a Computer Systems Technology, IT Operations, Network Security, or related program
• Strong understanding of networking principles and troubleshooting methodologies
• Experience working with Google Workspace, Microsoft 365 Suite, Cisco Meraki, Unifi, Sophos, ESET, Apple Business Manager
• Previous experience supporting clients in Law Firms and Healthcare Organizations
• Must possess a valid driver’s license and have access to reliable transportation
• Completion of IT certifications (CompTIA A+, CompTIA Project+) is a strong plus
• Previous customer service experience is an asset

Why Join Us:
• Flexible scheduling
• Hands-on experience with a variety of technologies
• Comprehensive training and continuous learning opportunities
• Collaborative and supportive team environment

How to Apply: Interested applicants should email their resume and cover letter to [email protected] with the subject line ” IT Desktop Support Specialist Application.” We look forward to hearing from you!

TAVANCA Networks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.